Terms and Conditions

Last updated — June 2026

These Terms and Conditions ("Terms") govern your access to and use of the services provided by Graybyte Private Limited ("Glymp", "we", "us", or "our"), including the Glymp mobile applications, website, and all related features and services ("Services").

Visiting our website https://glymp.app
Downloading and using the Glymp User App
Downloading and using the Glymp Business App
Discovering, posting, reviewing, or interacting with stores, products, and content
Earning or redeeming Glymp Coins
Promoting listings and business content (for business users)

By accessing, downloading, or using our Services, you agree to be bound by these Terms and all policies listed in the "Policies Incorporated by Reference" section below. This is a legally binding agreement between you and Glymp. If you do not agree, you must not use our Services.

For any questions, contact us at support@glymp.app.

Platform Intermediary Status

✓ Glymp is an 'Intermediary' as defined under Section 2(1)(w) of the Information Technology Act, 2000, and qualifies for the safe harbour protection under Section 79 of that Act.
✓ The platform merely provides a neutral technological infrastructure for users and businesses to interact and share content. We do not originate, select, or modify third-party content, and we do not select its recipients.
✓ As an intermediary operating under Section 79 of the IT Act, 2000, and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we are not liable for any third-party information, data, or communication links made available or hosted by us, provided we act in accordance with the due diligence requirements prescribed under those rules.
✓ This intermediary protection extends to Graybyte Private Limited, its directors, officers, employees, and agents. No claim arising from third-party user content shall be brought against any individual director or officer of Graybyte Private Limited in their personal capacity.
✓ These Terms are also published in compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") to the extent its provisions have come into force.

Important Platform Notice

✓ These Terms are between you and Graybyte Private Limited, not Apple Inc. or Google LLC.
✓ Apple and Google are not responsible for the Services or their content.
✓ Apple and Google have no obligation to provide maintenance or support.
✓ Any claims related to the app must be directed to Glymp, not Apple or Google.

1. Eligibility#

Glymp is available to users aged 13 and above. By using our Services, you represent and warrant that:

You are at least 13 years of age.
If you are between 13 and 17 years of age, you confirm that you have obtained the permission of a parent or guardian before using the Services. By continuing, you represent that such permission has been granted. We record this confirmation at the time of registration.
If you are 18 or above, you have the legal capacity to enter into a binding agreement under Indian law.
If you are registering on behalf of a business, you are at least 18 years old and have the legal authority to represent and bind that business.
You are not a person barred from using the Services under applicable Indian law.
We do not knowingly permit persons under 13 to use the Services. If we discover an account belonging to someone under 13, we will immediately terminate the account and delete all associated personal data.

If you are a parent or guardian and believe someone under 13 has created an account, or that a minor is using the Services without your permission, please contact us at privacy@glymp.app immediately.

2. Account Registration and Responsibilities#

2.1 Account Creation

You must provide accurate, complete, and current information during registration.
One person may maintain one personal account and one business account.
Account details must reflect your real identity — pseudonymous or impersonation accounts are not allowed.

2.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials.
You must notify us immediately of any unauthorized access or suspected breach.
You are solely responsible for all activities that occur under your account.
Glymp is not liable for losses arising from unauthorized account use.

2.3 Account Verification

We may require phone number or email verification for account creation.
Business accounts may require additional verification (GST, business address, identity).
We reserve the right to reject or suspend unverified accounts.

3. User-Generated Content (UGC)#

3.1 Content Ownership

You retain full ownership of the content you post on the platform. However, by posting, you:

Grant Glymp a non-exclusive, royalty-free, worldwide license to host, store, display, reproduce, and distribute your content solely for the purpose of operating, maintaining, and improving the Services. This license does not permit us to commercially exploit your content beyond these operational purposes, and does not transfer ownership.
This license is limited in duration: it terminates when you delete the content or your account, subject only to reasonable caching periods (typically up to 30 days) and instances where your content has been lawfully shared or referenced by other users.
You can delete your content at any time through the app, which will remove it from public display. Deletion of your account triggers deletion of your content in accordance with our Privacy Policy.

3.2 Content Warranties

By posting content, you represent and warrant that:

You own or have all necessary rights to the content.
The content does not infringe any third-party intellectual property, privacy, or publicity rights.
The content is accurate and not misleading (especially for reviews and ratings).
The content complies with our Community Guidelines and applicable law.

3.3 Platform Rights Over Content

Glymp reserves the right to:

Review, moderate, or remove content at our sole discretion.
Use automated systems for content moderation and policy enforcement.
Take down content pursuant to valid legal requests (e.g., court orders, DMCA-equivalent notices).
Restrict or ban accounts that repeatedly post violating content.

4. Prohibited Activities#

You agree not to:

Use the Services for illegal, fraudulent, or unauthorized purposes.
Post false, deceptive, or misleading content (including fake reviews, inflated ratings, or spam).
Harass, threaten, defame, stalk, or abuse other users or businesses.
Post content that is obscene, sexually explicit, hateful, violent, or discriminatory.
Impersonate any person, business, or entity.
Upload viruses, malware, or malicious code.
Attempt to access other users' accounts or private data without authorization.
Scrape, crawl, or use automated tools to extract data from the platform.
Interfere with or disrupt the Services, servers, or networks.
Circumvent security measures, rate limits, or access controls.
Use the platform for pyramid schemes, multi-level marketing, or unsolicited commercial messages.
Manipulate the Glymp Coins system through fraudulent activity.
Create multiple accounts for the purpose of artificial engagement or abuse.

Violation of these rules may result in content removal, account suspension, permanent ban, and/or legal action.

5. Business Users — Additional Terms#

5.1 Business Listings and Verification

A "Verified" badge on a Glymp business listing means that Glymp has verified the legal existence of that business (e.g., through GST registration or other business documentation). It does not mean that Glymp has independently verified the accuracy of the business's listed products, prices, availability, store hours, or any other operational information.
All business information — including but not limited to product listings, prices, availability, store hours, contact details, photos, and offers — is provided entirely by the business owner and is their sole responsibility.
You are responsible for ensuring that all information on your listing is accurate, current, complete, and not misleading.
Product listings must reflect actual availability and pricing. You must honour listed prices and offers in-store.
Misleading listings may be removed and the account penalised.
Glymp is not a party to any transaction between a user and a business. Disputes between users and businesses must be resolved directly between the parties.

5.2 Paid Promotions

Glymp offers paid promotion features to increase visibility of your listings within the app.
Promoted content must comply with all Terms and Community Guidelines.
Promotion fees are non-refundable once the campaign has begun unless Glymp discontinues the promotion due to policy violations.
Glymp does not guarantee specific results (impressions, clicks, or sales) from paid promotions.
All promotions are clearly identified as 'Promoted' within the app.
No advertising is served to users on the Glymp website (glymp.app), which is purely informational.

5.3 Business Content

Photos and videos posted by businesses are subject to the same content policies as user-generated content.
You must have the right to use all images, logos, and other content you upload.
Product images must accurately represent the actual product.

6. Glymp Coins — Rewards Program#

Glymp offers a rewards system called "Glymp Coins." By participating, you agree:

Glymp Coins are a proprietary in-app rewards mechanism. They have no monetary value, do not constitute legal tender, are not redeemable for cash, and are not transferable between accounts or to third parties.
Glymp Coins are a closed-ecosystem rewards mechanism redeemable only through Glymp-listed businesses that have opted into the Glymp Rewards programme. They do not constitute a prepaid payment instrument, stored-value facility, or e-money product as defined under the Payment and Settlement Systems Act, 2007, or any regulation issued thereunder, and are not subject to regulation by the Reserve Bank of India.
Glymp Coins are not securities, financial instruments, cryptocurrency, or any other regulated financial product under the Securities and Exchange Board of India Act, 1992, the Reserve Bank of India Act, 1934, or any other applicable Indian financial regulation. No investment or financial return is promised or implied.
Glymp Coins are earned by both users and business account holders through eligible activities as defined by Glymp from time to time (e.g., posting reviews, check-ins, store invitations, profile verification, engagement milestones). Earning rules, eligible activities, and coin values differ between user and business account types. Eligibility criteria may change at any time. Users aged 13–17 may participate in the Glymp Coins programme under the parental or guardian permission confirmed at registration.
Coin redemption is conducted in-store via the Glymp Business app. The store owner initiates a redemption transaction by scanning the shopper's QR code; the shopper verifies the transaction using a one-time app code accessible within the Glymp app (Profile or Account section). Each code is valid for a single transaction only and may not be reused. Redemption value, eligibility, and availability are determined solely by Glymp and participating businesses and may change at any time without notice.
Glymp reserves the right to modify, suspend, or terminate the rewards programme at any time. Where reasonably practicable, we will provide 15 calendar days' notice of material changes. In the event of programme discontinuation, users will be given not less than 30 calendar days to redeem accumulated Coins before they are forfeited.
Coins earned through fraudulent activity (fake accounts, fake reviews, scripted engagement, or any manipulation) will be revoked without notice, and the account may be suspended or permanently banned.
Glymp Coins balances are forfeited upon account termination or deletion and have no claim value thereafter.
Glymp may set expiration periods for unused Glymp Coins, which will be communicated within the app.
All disputes regarding Glymp Coins shall be resolved at the sole and final discretion of Glymp. No legal claim shall lie against Graybyte Private Limited or its directors, officers, or employees in respect of Glymp Coins balances forfeited due to account termination, fraud, or program discontinuation.

7. Intellectual Property Rights#

All platform content, software, trademarks, logos, and designs (excluding User Content) are owned by or licensed to Graybyte Private Limited. You may not:

Copy, modify, distribute, sell, or create derivative works from our platform content.
Use the "Glymp" name, logo, or branding without written permission.
Reverse-engineer, decompile, or disassemble any part of the Services.

Unauthorized use may result in legal action under the Indian Copyright Act, 1957 and the Trade Marks Act, 1999.

8. Third-Party Services and Links#

The Services may include links to or integrations with third-party platforms. We do not control and are not responsible for:

Third-party content, products, or services.
Privacy practices of third parties.
Losses arising from third-party interactions.
Transactions conducted through external payment gateways.

Use of third-party services is at your own risk and subject to their terms.

9. Artificial Intelligence Features#

Glymp may offer AI-powered features including:

AI-powered search and discovery.
Content recommendations and personalization.
Image generation and enhancement.
Natural language processing for search queries.

AI-generated outputs:

Are provided for informational purposes only.
May be inaccurate or incomplete.
Should not be relied upon for critical decisions.
Glymp is not liable for actions taken based on AI-generated outputs.

10. Fees, Payments and Refunds#

Glymp currently offers paid features to business users (e.g., promoted listings and visibility boosts). This section governs all such transactions.

10.1 Pricing and Taxes

All prices are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless stated otherwise.
A GST invoice will be issued for every paid transaction. Business users must provide their GSTIN at the time of purchase to receive a B2B invoice and claim input tax credit.
Glymp reserves the right to revise pricing at any time. Changes will be communicated within the app and will not affect campaigns already paid for and running.
Payment processing is handled by Razorpay (a PCI-DSS compliant third-party gateway). We do not store your card or bank account details on our servers.

10.2 Refund Policy

The following refund terms apply to all paid business features on Glymp:

Pre-campaign cancellation: If you cancel a paid promotion campaign before it goes live, you are entitled to a full refund. Cancellation requests must be submitted to support@glymp.app before the scheduled start time.
Post-launch — Glymp-side failure: If a campaign fails to run, delivers significantly fewer impressions than committed (where a specific delivery was guaranteed in writing), or is terminated by Glymp due to a technical error on our part, you are entitled to a full or pro-rata refund corresponding to the undelivered portion.
Post-launch — no result guarantee: Glymp does not guarantee specific outcomes — views, clicks, footfall, or sales — from promoted listings. Dissatisfaction with results alone does not constitute grounds for a refund.
Policy violation termination: If a campaign is terminated because your content violates our Terms or Community Guidelines, no refund will be issued.
Duplicate payment: If you are charged more than once for the same transaction due to a technical error, the duplicate amount will be refunded automatically within 5–7 business days. If not received, contact us with your transaction ID.
Force majeure: If a campaign cannot be delivered due to a force majeure event (as defined in Section 16), a pro-rata refund for the undelivered period will be issued.

Refund requests must be submitted within 30 calendar days of the transaction date. Refunds are processed to the original payment method within 7–10 business days of approval, subject to banking processing times. This policy is in addition to, and does not limit, any rights available to you under the Consumer Protection Act, 2019.

10.3 Disputes and Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us at support@glymp.app to resolve the issue directly. Most disputes are resolved within 5 business days.
Unjustified chargebacks may result in suspension of your business account pending resolution.
For disputes not resolved through our support process, you may approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or initiate arbitration as described in Section 15.

11. Termination and Suspension#

11.1 By Us

We may suspend or terminate your access:

For violation of these Terms, Community Guidelines, or applicable law.
For misuse of the Services or fraudulent activity.
To comply with legal or regulatory obligations, including court orders or government directives.
If your account is inactive for more than 12 consecutive months (with 30 calendar days' prior notice).
In all non-emergency cases, we will provide at least 7 calendar days' written notice (via email or in-app notification) before permanent termination, and an opportunity to respond, in accordance with the principles of natural justice and IT Rules 2021.
In cases involving imminent harm, illegal content, child safety violations, fraud, or criminal activity, we may suspend or terminate immediately and without prior notice. Notice will be provided as soon as reasonably practicable thereafter.

11.2 By You

You may stop using the Services at any time.
You may request account deletion through app settings, via our Data Management page (https://glymp.app/data-management), or by emailing us.
Account deletion is processed within 30 days; data is purged within 90 days (subject to legal retention requirements).

11.3 Survival

The following provisions survive termination: Intellectual Property, Limitation of Liability, Indemnification, Governing Law, and any accrued obligations.

12. Disclaimer of Warranties#

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law:

Glymp makes no warranties, express or implied, regarding the accuracy, reliability, completeness, or availability of the Services.
We do not guarantee that the Services will be uninterrupted, error-free, or secure.
We do not endorse or verify the accuracy of user-generated content, business listings, or reviews.
We are not responsible for any transactions between users and businesses conducted through or discovered via the platform.

13. Limitation of Liability#

To the maximum extent permitted by Indian law:

Glymp, its parent company, subsidiaries, affiliates, and their respective owners, directors, officers, employees, agents, and shareholders shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether or not such party has been advised of the possibility of such damages.
For consumer (non-business) users: our aggregate liability for claims directly attributable to our own negligence or wilful misconduct shall not exceed the greater of (a) the total amount paid by you to us in the last twelve (12) months, or (b) INR 10,000. Nothing in these Terms excludes or limits our liability for personal injury or death caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the Consumer Protection Act, 2019 or other applicable mandatory law.
For business users: our aggregate liability for all claims related to the Services shall not exceed the total fees actually paid by you to us in the three (3) calendar months immediately preceding the event giving rise to the claim, or INR 25,000, whichever is lower.
The directors, officers, and employees of Graybyte Private Limited shall not be personally liable for any claim, loss, or damage arising out of or in connection with these Terms or the Services. All such liability, if any, rests with Graybyte Private Limited as a separate legal entity, and users expressly waive any right to pierce the corporate veil.
This limitation applies regardless of the legal theory, including contract, tort, negligence, strict liability, or otherwise.
Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot be excluded by law.

14. Indemnification#

You agree to indemnify, defend, and hold harmless Graybyte Private Limited, its officers, directors, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

Your access to or use of the Services.
Your User Content, including any claims that your content violates the rights of another party.
Your violation of these Terms, Community Guidelines, or any applicable law.
Your interaction with other users or businesses (offline or online).
Any fraudulent activity, misrepresentation, or willful misconduct by you.
Any disputes between you and a third party encountered through our platform.

You agree not to bring any claim, legal proceeding, or demand against any individual director, officer, or employee of Graybyte Private Limited in their personal capacity. All claims must be brought solely against Graybyte Private Limited as a legal entity.

15. Governing Law and Dispute Resolution#

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

15.2 Jurisdiction

All disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

15.3 Dispute Resolution

Before filing a formal claim, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days. If unresolved, disputes shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, or, failing agreement within 15 days, appointed by the competent court. The seat and venue of arbitration shall be Mumbai, Maharashtra. Proceedings shall be in English. The award shall be final and binding. Each party shall bear its own legal costs unless the arbitrator awards otherwise.

Nothing in this clause prevents you from approaching the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 or other statutory forums available to you under Indian law.

16. Force Majeure#

Glymp shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by events beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, floods, earthquakes, or other catastrophic events.
Epidemic, pandemic, or public health emergency declared by a competent authority.
Acts of any government, regulatory authority, court order, or change in law.
War, hostilities, civil unrest, terrorism, or sabotage.
Failure of third-party infrastructure, including internet service providers, cloud hosting platforms, or payment gateways.
Nationwide or regional power outages or telecommunications failures.

In a force majeure event, our obligations are suspended for the duration of the event. We will notify users as soon as reasonably practicable and resume performance when the event has ceased. If the event continues for more than 60 days, either party may terminate the agreement by written notice.

17. General Provisions#

Severability: If any provision is found unenforceable by a court or arbitrator, that provision shall be modified to the minimum extent necessary to make it enforceable; all remaining provisions remain in full effect.
Entire Agreement: These Terms, along with the Privacy Policy and Community Guidelines, constitute the entire agreement between you and us and supersede all prior negotiations, representations, or agreements.
Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. Glymp may assign its rights without restriction, including in connection with a merger, acquisition, or sale of assets.
Waiver: Our failure to enforce any provision of these Terms on one occasion shall not be construed as a waiver of that provision or of any other provision on any future occasion.
Notices: We may send notices via email to your registered address, in-app notification, or by posting on the platform. Notices are deemed received 24 hours after delivery.
No Agency: No joint venture, partnership, employment, or agency relationship exists between you and Glymp as a result of these Terms or use of the Services.
Third-Party Beneficiaries: The directors, officers, and employees of Graybyte Private Limited are express third-party beneficiaries of Sections 13 (Limitation of Liability) and 14 (Indemnification) and may enforce those provisions in their own right.
Language: In the event of any inconsistency between the English version of these Terms and any translation, the English version shall prevail.

18. Changes to These Terms#

We may update these Terms from time to time.
Changes will be effective upon posting with an updated "Last updated" date.
Material changes will be communicated via in-app notification or email.
Continued use of the Services after changes constitutes acceptance of the revised Terms.
If you disagree with updated Terms, you must stop using the Services and delete your account.

19. Contact Information#

Graybyte Private Limited

6th floor, Lightbridge, Hiranandani Business Park, Saki Vihar Rd, Tunga Village, Chandivali, Powai, Mumbai, Maharashtra 400072

General Support: support@glymp.app

Legal Notices: legal@glymp.app

Privacy & Data Rights: privacy@glymp.app

Grievance Officer: khushal@glymp.app

Document version: 2026-06-10-1