Community Guidelines

Last updated — April 2026

Welcome to Glymp! These Community Guidelines help keep our platform a safe, trustworthy, and enjoyable space for everyone — users and businesses alike. By using Glymp, you agree to follow these guidelines. Violations may result in content removal, account restrictions, or permanent bans.

Our guiding principle: Be honest, be respectful, be helpful.

1. Content Posting Rules

✅ What We Encourage

Genuine photos and videos of stores, products, food, services, and local experiences.
Honest reviews that reflect your real experience — both positive and constructive.
Helpful tips and recommendations for other users.
High-quality images that are well-lit, clear, and relevant.
Tagging the correct store or product in your posts.
Creating curated collections of your favorite places and products.

❌ What's Not Allowed

Stock photos, watermarked images, or content you don't own.
Screenshots of other platforms, random memes, or off-topic content.
Blurry, unrecognizable, or deliberately misleading images.
Content with visible personal information of others (phone numbers, addresses, IDs).
AI-generated content presented as real photos or genuine experiences.
Duplicate posts or content spammed across multiple listings.

2. Reviews and Ratings

✅ Authentic Reviews

Share your genuine experience — what you liked, what could be better.
Be specific: mention the product, service quality, pricing, or ambiance.
Rate fairly — don't give 1 star because of a courier issue, or 5 stars for a place you haven't visited.
Update your review if the business has improved or declined.

❌ Fake or Manipulated Reviews

Posting reviews for places you haven't visited or products you haven't used.
Writing reviews in exchange for payment, free products, or rewards (unless clearly disclosed).
Asking friends or employees to post fake positive reviews for your business.
Posting negative reviews to sabotage competitors.
Using multiple accounts to inflate or deflate ratings.
Copy-pasting the same review across multiple businesses.

We use automated detection and manual review to identify and remove fake reviews.

3. Spam and Self-Promotion

We want content to be helpful, not salesy.

Not Allowed:

Mass-posting promotional content across unrelated listings.
Posting affiliate links, referral codes, or external URLs in reviews.
Using automated tools or bots to post content or engage with the platform.
Creating fake accounts to boost engagement or reviews.
Repeatedly posting the same content to game the algorithm.
Sending unsolicited messages to other users for commercial purposes.

Businesses should use the official promotion tools to reach more users, not spam tactics.

4. Harassment, Abuse, and Hate Speech

Glymp has zero tolerance for:

Bullying, intimidation, or threatening behavior toward any user or business.
Hate speech targeting individuals or groups based on race, religion, caste, gender, sexual orientation, disability, or nationality.
Personal attacks, name-calling, or abusive language in reviews or comments.
Doxxing (sharing someone's private information without consent).
Sexual harassment or unsolicited explicit content.
Encouraging violence or self-harm.
Stalking or repeated unwanted contact.

This applies to all content: posts, reviews, comments, messages, and profile information.

5. Child Safety — Zero Tolerance

Glymp maintains an absolute, non-negotiable zero-tolerance policy for content that exploits or endangers children. The following are strictly prohibited and will result in immediate account termination and reporting to law enforcement:

Child Sexual Abuse Material (CSAM) of any kind — this is a criminal offence under the Protection of Children from Sexual Offences (POCSO) Act, 2012 and Section 67B of the Information Technology Act, 2000.
Any content that sexualises, exploits, or endangers minors, including grooming behaviour, predatory communication, or solicitation of minors.
Content depicting, promoting, or facilitating the trafficking, abuse, or endangerment of children.
Sharing, distributing, or linking to CSAM or content that sexualises minors, regardless of claimed artistic or educational intent.

We report all CSAM and child exploitation content to the National Cyber Crime Reporting Portal (cybercrime.gov.in) and relevant law enforcement without delay. Such content will be actioned within 36 hours of detection or receipt of a credible report, as required under the IT Rules 2021. There is no appeals process for CSAM-related bans.

6. Business Conduct

✅ Good Business Practices

Keep your listing information accurate and up-to-date (hours, address, menu, pricing).
Respond to customer reviews professionally — even negative ones.
Use genuine photos of your actual products. No downloaded or fake imagery.
Clearly label sponsored or promotional content.
Honor prices and offers displayed on your listing.

❌ Business Misconduct

Posting fake reviews for your own business or against competitors.
Offering incentives for positive reviews without disclosure.
Listing products or services you don't actually offer.
Using misleading pricing (showing lower prices that don't reflect actual costs).
Impersonating another business or brand.
Threatening or pressuring users who leave negative reviews.
Selling counterfeit, illegal, or regulated products without proper licensing.

Repeated violations will result in business account suspension and removal from the platform.

7. Prohibited Content — Additional Categories

Glymp is rated 12+ and is designed for a general audience. The following are not permitted under any circumstances:

Not Permitted:

Sexually explicit or pornographic content.
Graphic violence or gore.
Content promoting drug use, alcohol abuse, or tobacco to minors.
Gambling promotion or references.
Content glorifying dangerous or illegal activities.
Weapons, firearms, ammunition, explosives, or any item whose sale is restricted or prohibited under Indian law (including the Arms Act, 1959 and the Explosives Act, 1884).
Counterfeit goods, pirated software, or replicas of branded products presented as genuine — even for users (not just sellers).
Prescription drugs, controlled substances, or any regulated medical product listed without a valid licence.
Content that facilitates, promotes, or glorifies human trafficking, forced labour, or bonded labour.

Permitted with Caution:

Photos of alcohol products at restaurants/bars (in context of a review).
Content about age-restricted businesses (displayed appropriately without targeting minors).

8. Copyright and Intellectual Property

Only post content you own or have permission to use.
Do not use other users' photos or reviews without their explicit consent.
Do not copy content from other platforms and present it as your own.
If you believe your intellectual property has been infringed, contact us with the relevant details at the email below.

Report IP violations to support@glymp.app.

9. Misinformation and Misleading Content

Do not share false information about businesses, products, or events.
Do not create or spread rumors that could harm a business's reputation.
Do not post fabricated health or safety claims.
Do not mislead other users about discounts, offers, or product quality.
Satire and humor are fine, but must be clearly identifiable as such.

10. Enforcement Actions

We take a progressive approach to enforcement:

Action	When It Applies
Emergency Takedown	Content involving child safety (CSAM), imminent violence, or ongoing criminal activity is removed within 36 hours of a credible report, as required under IT Rules 2021. Account is immediately suspended pending investigation.
Content Removal	Violating content is removed. You'll be notified with the reason within 24 calendar hours.
Warning	First-time or minor violations get a warning with guidance on what went wrong.
Temporary Suspension	Repeated violations result in a 7–30 calendar day account suspension.
Feature Restriction	Specific features (posting, reviewing) may be disabled.
Permanent Ban	Severe or repeated violations result in permanent account termination.
Legal Action	In cases of illegal activity, fraud, or defamation, we may refer the matter to law enforcement and/or initiate legal proceedings.

You can appeal any non-emergency enforcement action by contacting our support team within 15 calendar days of the action. Emergency actions (CSAM, child safety, imminent harm) are not subject to reinstatement.

11. How to Report Violations

Use the "Report" button on any post, review, comment, or profile.
Provide as much detail as possible about the violation.
Reports are reviewed within 24–48 hours. Emergency reports (CSAM, child safety, imminent violence) are actioned within 36 hours.
Reporter identity is kept confidential.
You can also email reports to khushal@glymp.app.

False or malicious reports may themselves result in action against the reporter.

These guidelines evolve as Glymp grows. We'll notify you of significant changes. Thank you for helping us build a vibrant, trustworthy community for local discovery.

Questions? Reach us at support@glymp.app

Legal Notice

Glymp is an Intermediary as defined under Section 2(1)(w) of the Information Technology Act, 2000, and qualifies for safe harbour protection under Section 79 of that Act. We are not responsible for the accuracy, safety, or legality of content posted by users or businesses, provided we act in accordance with our due diligence obligations under IT Rules 2021.
By using the platform, you agree that you are solely responsible for your interactions, content, and any consequences arising from your conduct on or through the platform.
Graybyte Private Limited, its directors, officers, and employees shall not be personally liable for disputes, damages, or losses arising from user-generated content or user interactions. All such liability, if any, rests with Graybyte Private Limited as a separate legal entity.
Nothing in these Guidelines creates a guarantee that all harmful content will be detected or removed. We encourage users to use the reporting tools to help us maintain platform safety.