Refund and Cancellation Policy

2.1 Event Tickets

Applies to tickets for events listed on Glymp, such as festive celebrations, exhibitions, gigs, workshops and meetups, when booked and paid for through Glymp.

• Cancel more than 48 hours before the event starts: full refund of the ticket price.
• Cancel between 48 and 24 hours before the event starts: 50% refund of the ticket price.
• Cancel less than 24 hours before the start, after the event has started, or not attend: no refund.
• If the organiser has set their own cancellation policy for an event, it is shown on the event before you pay, and it applies to that event instead of the timelines above.
• If the organiser cancels the event: you receive a full refund, including any booking or convenience fee, without needing to ask.
• If the event is postponed, moved to a different venue, or materially changed: your ticket stays valid for the new details, or you can ask for a full refund within 7 days of the change being announced.
• If you booked with an offer (for example 10%, 15% or 20% off through Glymp), any refund is calculated on the amount you actually paid.

2.2 Slot Bookings

Applies to time-slot bookings made through Glymp, such as a class, a workshop session, a service appointment or an experience at a set time.

• Cancel at least 12 hours before your slot: full refund.
• Reschedule once, free of charge, up to 6 hours before your slot, subject to availability.
• Cancel less than 12 hours before your slot, or not show up: no refund.
• If the business cancels your slot, or cannot serve you at the booked time: full refund, including any fee, or a free reschedule if you prefer.

2.3 Locked Deals and Limited Inventory

Some offers on Glymp have limited stock. Locking a deal reserves one for you for a set time (the lock window), and may require a payment, either a lock amount that is adjusted against your purchase at the store, or the full discounted price. The lock window, the amount and how it is adjusted are shown before you pay.

• Cancel within 30 minutes of locking, and before redeeming: full refund.
• After 30 minutes, the payment is non-refundable, because that stock was held back from other customers for you.
• If the lock window ends and the deal was not redeemed: no refund.
• If the business cannot honour a locked deal (out of stock, closed during your lock window, or refusing the offer): full refund. Please report it so we can act on the listing.
• If a deal sells out while your payment is being processed, the booking is not confirmed and the amount is reversed automatically within 5 to 7 business days.

2.4 Fees

• Booking or convenience fees are refunded in full when the organiser or business cancels, or when a problem is on our side.
• Booking or convenience fees are not refunded when you cancel.
• Free bookings and RSVPs have nothing to refund. Please still cancel them in the app, so your spot can go to someone else.

2.5 Glymp Coins and Free Rewards

• Glymp Coins are earned, not bought. They have no cash value and cannot be refunded or exchanged for money, as set out in our Terms and Conditions.
• GlympGo rewards and other free offers involve no payment, so there is nothing to refund.

3.1 Paid Promotions, Campaigns and Ads

Applies to promoted listings, visibility boosts, sponsored placements and other paid campaigns bought by business users.

• Cancel before the campaign goes live: full refund. Send the request to support@glymp.app before the scheduled start time.
• If a campaign fails to run, delivers significantly fewer impressions than committed (where a specific delivery was guaranteed in writing), or is stopped by us because of a technical error on our side: a full or pro-rata refund for the undelivered part.
• No results guarantee: Glymp does not guarantee specific outcomes such as views, clicks, footfall or sales. Being unhappy with results alone is not grounds for a refund.
• If a campaign is stopped because its content breaks our Terms and Conditions or Community Guidelines: no refund.
• If a campaign cannot run because of a force majeure event: a pro-rata refund for the undelivered period.
• Once a campaign has started, cancelling it stops future delivery, but the part already delivered is not refunded.

3.2 AI Feature Usage Credits

AI tools in the Glymp Business app (such as AI Product Addition) run on credits. Some credits are given free by Glymp; extra credits can be bought.

• Purchased credit packs can be refunded within 7 days of purchase, if no credit from the pack has been used.
• Once any credit from a pack has been used, the pack is non-refundable.
• If an AI run fails because of an error on our side, or returns no output, the credits for that run are restored to your balance automatically.
• Being unhappy with an AI output that did run successfully is not grounds for a refund, but tell us, so we can improve the tool.
• Free credits have no cash value and are not refundable. Credits may carry an expiry date, which is shown in the app.

3.3 Organisers and Businesses Taking Bookings

If you sell tickets, slots or deals through Glymp:

• If you cancel an event or slot, or cannot honour a booking or locked deal, your customers receive a full refund, including fees.
• Refunds caused by your cancellation or failure to honour a booking may be deducted from your pending or future payouts.
• Your own cancellation policy, if you set one for an event, must be clear and shown to customers before they pay. It cannot remove refunds that customers are entitled to by law or under Section 2 when you cancel.
• Repeated cancellations or unhonoured bookings may lead to your listings or booking access being limited.